Shipping Terms and Conditions
Order Processing and Delivery
- All orders are processed within 3–6 business days.
- Orders are shipped via postal services only.
- Delivery times vary depending on destination and local postal operations.
- Estimated delivery dates are not guaranteed.
- Internation free-shipping does not offer tracking.
- Once shipments are made, they are out of our control. We are unable to divert or redirect after shipment is made.
Refunds and Reshipments
- We do not offer refunds or reshipments for undelivered or delayed orders until 4 weeks have passed from the original shipping date. This timeframe allows sufficient opportunity for orders to be delivered or returned to us.
Undeliverable Orders
- If an order is returned to us as undeliverable (due to incorrect address, refusal, or other delivery issues), the customer may request a reshipment. - Reshipped orders will incur: - A reshipment fee to cover additional shipping costs. - Any applicable customs duties, taxes, or import charges. - If a refund is requested for an undeliverable order, it will be issued minus a $5 deduction to cover shipping and handling costs.
Customs and Duties
- Due to new U.S. legislation, all applicable customs duties and taxes must be prepaid prior to shipping. - This applies to both initial shipments and any reshipped orders.
Contact and Support
- For questions regarding your shipment, please contact our support team via out contact us page.